Artificial intelligence

Comparing Rule-Based Chatbots vs Conversational AI Chatbots In this article, we’ll explain the features of each technology, how they work and how they can be used together to give your business a competitive edge over other companies. However, you can find many online services that allow you to quickly create a chatbot without any coding …

Chatbot vs Conversational AI Chatbot: Understanding the Differences Leer más »

How to Respond to Customer Complaints +Complaint Response Examples Depending on these, the way an employee handles a complaint will vary, and the way the customer expects them to handle the complaint will vary too. Download this free eBook to learn how case management software can help you track, manage and address customer complaints more …

7 customer service types that organizations should provide Leer más »